⚕️ Important Medical Disclaimer
FlowWell provides educational and informational content only. Nothing on this website, in our guides, emails, or any other communications constitutes medical advice, diagnosis, or treatment. Always consult a qualified physician, pharmacist, or other licensed healthcare professional before making any changes to your medication, diet, or health routine.
1. Who We Are
FlowWell ("we," "us," or "our") operates the website flowwellglp1.clinic and provides digital health-education guides focused on GLP-1 medications and their side effects. We are not a medical practice, clinic, or healthcare provider of any kind.
2. Information We Collect
We collect the following types of information:
- Email address — when you subscribe to our newsletter, download a free guide, or purchase a product.
- Name — optionally provided during checkout or sign-up.
- Payment information — handled entirely by Stripe. We never see or store your full credit card number.
- Usage data — pages visited, time on site, referring URLs, and device type, collected anonymously via privacy-respecting analytics.
- Side effect checker responses — if you use our symptom checker tool, your responses may be used to generate your personalised results email. We do not store identifiable symptom data linked to your email long-term.
3. How We Use Your Information
- To deliver digital products you purchased.
- To send you health-education newsletters and product updates (you may unsubscribe at any time).
- To send personalised results emails from our side effect checker tool.
- To improve our website content and user experience.
- To comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Third-Party Services
We use trusted third-party services to operate our business:
- Stripe — payment processing. Subject to Stripe's Privacy Policy.
- Email service providers — for sending transactional and marketing emails.
- Analytics tools — for privacy-respecting website analytics (no cross-site tracking).
5. Cookies
We use minimal cookies necessary for the website to function (e.g. shopping cart state). We do not use third-party advertising cookies or cross-site tracking cookies.
6. Your Rights
Depending on your location, you may have rights to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Unsubscribe from marketing emails at any time (every email contains an unsubscribe link).
- Object to certain processing of your data.
To exercise any of these rights, email us at hello@flowwellglp1.clinic.
7. Data Retention
We retain your email address and purchase history for as long as necessary to fulfil our services and comply with legal obligations. You may request deletion at any time.
8. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
Questions about this Privacy Policy? Reach us at hello@flowwellglp1.clinic.